Return Policy

We want you to be fully satisfied with your purchase. Please read our return policy carefully before placing an order.

Returns

We accept returns within 14 days of receiving your order, provided that:

The item is unused, unworn, and unwashed
The item is in its original condition
All original tags and packaging are still attached

If these conditions are not met, we reserve the right to refuse the return.

⚠️ Exceptions
The following items are non-returnable unless they arrive damaged or defective:

Sale items
Gift cards
Items marked as final sale
Underwear, swimwear, or hygiene-sensitive products (if applicable)

If your store does not accept returns, replace the above section with:

At this time, we do not accept returns. All sales are final unless the item arrives damaged or defective.

How to Start a Return

To initiate a return, please follow these steps:

Email us at contact@novalane.com within 14 days of delivery
Include:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
Once approved, you will receive return instructions

Returns sent without prior approval may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
We recommend using a trackable shipping method, as we are not responsible for lost return shipments

Refunds

Once we receive and inspect your return:

You will be notified via email of the approval or rejection of your refund
Approved refunds will be processed within 5–10 business days
Refunds are issued to the original payment method
Original shipping costs are non-refundable

Please note: processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.

Contact

If you have any questions about our return policy, contact us at:
📧 contact@novalane.com